Hi there my name is Rema Kadri. I have a Snapchat account but I think I’ve been hacked...

GetHuman-remakadr's customer service issue with Snapchat from January 2019

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Help with my Snapchat issue
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GetHuman-remakadr's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-remakadr will want to follow the link below to head to their help center. We will check on GetHuman-remakadr later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-remakadr may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-remakadr's own words
Hi there my name is Rema Kadri. I have a Snapchat account but I think I’ve been hacked. I can’t get into my Snapchat account. My email and password has been changed. I have a lot of personal information and pictures on there that can’t get out. All my friends are telling me I’ve been online but actually I haven’t been on for weeks. Currently I don’t have a phone number or a plan bc I bough a new phone. I only can work on wifi. Can you please email me and help me get into my Snapchat. Please let me know!! I need to do this ASAP!!
GetHuman-remakadr did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-remakadr
Jan 3rd, 2019 - 4 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
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Timeline
GetHuman-remakadr started working on this issue
Jan 3rd 7:52pm