It is the first time on writing you, I need help with my account. I broke my phone and...

GetHuman1670354's customer service issue with Snapchat from December 2018

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Help with my Snapchat issue
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GetHuman1670354's next move: go to the Snapchat help center.
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Before contacting them, items GetHuman1670354 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1670354's own words
It is the first time on writing you, I need help with my account. I broke my phone and had to get a new one and I had some struggles with emails and such and I am now trying to log into my Snapchat and it’s not working. I have tried to reset it by phone number but that’s not working and I tried emailing to reset the password but that’s not working Pretty much have no way of accessing my account and I really need help right now When I try to email reset the password so my account that I made when I was like ** comes up and I never use that account and I bought a new phone not that far back and getting the password for that work just fine. Account that I’m trying to access right now is pelle*teg but the one that they bring mean when I tried to reset my account my email is pelle*tegsjo. I hope you get my problem and I really need urgent help Da I hope you get my problems and I really need urgent help. Please send me an email to *****@***.com Even though that’s the email that’s ******** up everything. As I said I have a child with the phone number and it’s not working and I really help and the he even though that’s the email that ******** up everything. As I said I have tried with phone number and it’s not working and I really need help. Thank you and get back to me very soon
GetHuman1670354 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1670354
Dec 1st, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 23043 others
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Timeline
GetHuman1670354 started working on this issue
Dec 1st, 2018 10:26pm