I have lost my snap streak with my long distance girlfriend overnight and she not have...

GetHuman1646767's customer service issue with Snapchat from November 2018

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The issue in GetHuman1646767's own words
I have lost my snap streak with my long distance girlfriend overnight and she not have I saw the timer and we have both sent a Snapchat that day and she sent one before she went to sleep but she said she was seeing the could not refresh notice at the top in a grey bar. We lost our ** day streak and that was ever since the last time we saw each other this streak is not some little streak with kids it means so much more to us we are ** and this is how we stay motivated and contacted with the distance and stay strong to see that streak number increasing everyday until the next time we see each other. Please help I have tried with Snapchat but this woman named Theresa is showing no sense of sympathy understandment or any type of support and she just keeps sending me an automated email saying there’s nothing they can do about it. When she has the power to reinstate our streak she doesn’t even reply to me like a human with support to explain why she can’t help us and reinstate our streak she just send that same automated message denial over and over again.
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Snapchat

Customer service issue
Reported by GetHuman1646767
Nov 28th, 2018 - 9 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
Similar issue to 22701 others
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Timeline
GetHuman1646767 started working on this issue
Nov 28th, 2018 5:57pm
GetHuman1646767 indicated the issue is not fixed yet.
Nov 28th, 2018 5:59pm