My name is Sonya Garcia and my son Jordyn Garcia has a snapchat account. Last night Jo...

GetHuman1640172's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman1640172's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1640172 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1640172 can let us know if they help or not.
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Before contacting them, items GetHuman1640172 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1640172's own words
My name is Sonya Garcia and my son Jordyn Garcia has a snapchat account. Last night Jordyn told me some of his friends from school told him someone made an account under his name and they were asking the girls in his school for naked photos. My son hasn't had his phone for the last month because he has a "C" in school, and my son's phone has been in my possession this last month. Is there any way you can find out who is behind this new account? The girls in school knew Jordyn doesn't have his phone, so they asked if it was really Jordyn. The girls asked for Jordyn to send a picture of himself, and this person sent a picture of my son, so this person knows what my son looks like. We have reported this to our school principal, but is there anyway I could find out who is behind this fake account? They also spelled my son's name wrong as well.

GetHuman1640172 did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman1640172
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 22616 others
0 customers following this

Timeline

GetHuman1640172 started working on this issue
Nov 27th, 2018 8:28pm