My college roommate and I both have been harassed by this guy at our school (who used t...
GetHuman1633705's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
First: share to improve GetHuman1633705's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1633705's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1633705 will want to follow the link below to head to their help center. We will check on GetHuman1633705 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1633705 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1633705's own words
My college roommate and I both have been harassed by this guy at our school (who used to be our friend) for a couple months now. We both blocked him on Snapchat and blocked his phone number, but he continued to email us and approach us in person this past week. We have made an appointment with our Dean, and need to print out all of the proof we have of the instances of his harassment over text. We still have text messages saved but we know there are important things in the Snapchat messages that were saved by either us or him. Not all of the messages were deleted in Snapchat, but we blocked him and don’t feel comfortable unblocking him*re-adding him to access the messages. If there is any way you can send us an email or document containing all of the saved messages between us on my account and my roommates, we would greatly appreciate it. (My account is jepwolf* , please email me with any concerns)
GetHuman1633705 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1633705 fixed the problem
We are waiting for GetHuman1633705 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.