someone made an account under my daughter's first and last name. she doesn't even have...
GetHuman-lissaand's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
First: share to improve GetHuman-lissaand's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lissaand's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lissaand will want to follow the link below to head to their help center. We will check on GetHuman-lissaand later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lissaand may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-lissaand's own words
someone made an account under my daughter's first and last name. she doesn't even have an acct. we have tried to take care of this by getting the stupid app and can't take care of this as parents. we do not want our daughter's first and last name on the snap chat app. this person has been commenting and liking things and we would like it deleted as soon as possible. the acct name is under emma whitlock. you need to update your security to protect others, especially since your target audience is teenagers.
GetHuman-lissaand did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-lissaand fixed the problem
We are waiting for GetHuman-lissaand to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.