Hi I know I’ve been putting in my my eyes only password correctly but it keeps saying i...

GetHuman-meggenet's customer service issue with Snapchat from November 2018

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The issue in GetHuman-meggenet's own words
Hi I know I’ve been putting in my my eyes only password correctly but it keeps saying it’s wrong and I NEED the photos on their it’s the only place I have pictures of my old dog and he died so those are very important to me. Also I wanted to change my email address (@*****@***.com) to my email address for my current snap account @meggenetti but it says there’s already an account by that email and I think it’s my old account but I don’t use that one anymore and I want it to be used for my current account.
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Customer service issue
Reported by GetHuman-meggenet
Nov 2nd, 2018 - a mon ago
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Nov 2nd 12:10am