Hi Ive been locked out of my account for quite a while now because for some reason its...
GetHuman-kcuppy's customer service issue with Snapchat from October 2018
Help with my Snapchat issue
First: share to improve GetHuman-kcuppy's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kcuppy's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kcuppy will want to follow the link below to head to their help center. We will check on GetHuman-kcuppy later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kcuppy may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-kcuppy's own words
Hi Ive been locked out of my account for quite a while now because for some reason its saying my phone number isnt on my account, but ive used it before to change my password. I know the email on it but I havent used it in so long it wont let me log into it and there are no other ways to change it. Can you help me get back into it? (The email I put to reply to is not the one on my snapchat account)
GetHuman-kcuppy did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-kcuppy fixed the problem
We are waiting for GetHuman-kcuppy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.