I forgot my account password of my snapchat account Mattyhhealy and i have precious mem...

GetHuman1382556's customer service issue with Snapchat from October 2018

18358 similar
0 following
Help with my Snapchat issue
First: share to improve GetHuman1382556's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1382556's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1382556 will want to follow the link below to head to their help center. We will check on GetHuman1382556 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1382556 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1382556's own words
I forgot my account password of my snapchat account Mattyhhealy and i have precious memories on it. It was connected to the phone number *********** and a email I forgot. My real email is H*****@***.com But a stranger connected their account to my email so I couldn't use it their username is aliyawebs. So my email wasnt verified. However someone stole my phone so now I cannot recover my account via phone number or email. I'm a child so my memories may be used by the theif and it's making me really anxious because it can be sold or posted and also all my images are on there from my prom and everything. I will answer any security questions to prove it is me just please help me.
GetHuman1382556 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1382556 fixed the problem
We are waiting for GetHuman1382556 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman1382556 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1382556
Oct 20th, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 18358 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1382556 started working on this issue
Oct 20th, 2018 7:14pm