I forgot my account password of my snapchat account Mattyhhealy and i have precious mem...

GetHuman1382556's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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GetHuman1382556's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1382556 will want to follow the link below to head to their help center. We will check on GetHuman1382556 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1382556 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1382556's own words
I forgot my account password of my snapchat account Mattyhhealy and i have precious memories on it. It was connected to the phone number *********** and a email I forgot. My real email is H*****@***.com But a stranger connected their account to my email so I couldn't use it their username is aliyawebs. So my email wasnt verified. However someone stole my phone so now I cannot recover my account via phone number or email. I'm a child so my memories may be used by the theif and it's making me really anxious because it can be sold or posted and also all my images are on there from my prom and everything. I will answer any security questions to prove it is me just please help me.
GetHuman1382556 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1382556
Oct 20th, 2018 - 25d ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman1382556 started working on this issue
Oct 20th 7:14pm