I bought a new phone today. I tried to login and it would not let me, I tried to reset...

GetHuman-rnwmzk's customer service issue with Snapchat from October 2018

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The issue in GetHuman-rnwmzk's own words
I bought a new phone today. I tried to login and it would not let me, I tried to reset my password with both my phone number and email but it said the email address was incorrect as well as the phone number. They were in fact both correct. I then thought maybe it's because I'm still logged in on the old phone, so I logged out. This did not help my problem and now I am locked out of my account. Please help
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Customer service issue
Reported by GetHuman-rnwmzk
Oct 19th, 2018 - 3 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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GetHuman-rnwmzk started working on this issue
Oct 19th, 2018 7:43pm