Somebody hacked my Snapchat account and changed my password while I was away for a coup...

GetHuman-daisyray's customer service issue with Snapchat from October 2018

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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-daisyray's own words
Somebody hacked my Snapchat account and changed my password while I was away for a couple months. I also haven't been able to get into the email address that I used to create the account for four years now, and I have a new number too. So obviously I can't even retrieve my account back from the hacker because I'm not even able to receive a verification code via email or phone to change my password back. What can I do to prove my identity so they can help me? Please help me! All of my very private pictures and videos are on there and I'm scared of who might have access to them!
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Customer service issue
Reported by GetHuman-daisyray
Oct 17th, 2018 - a mon ago
I have an issue with Snapchat too
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Seen by 5 customers so far
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Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-daisyray started working on this issue
Oct 17th 1:56pm