My friend and I had a falling out and they blocked me on Snapchat. I didn’t block them...

GetHuman-lockh's customer service issue with Snapchat from October 2018

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The issue in GetHuman-lockh's own words
My friend and I had a falling out and they blocked me on Snapchat. I didn’t block them. We are now friends again and they said and showed that they unblocked me but for some reason they can’t add me and I can’t add them. When they go to search for my name to add me as a friend my name doesn’t even pop up. And when I try to add them I tap the add button but nothing happens. I also tried to Snapchat them because it says they are in my contacts and it allows me to send a snap kind of, it says delivered but at the very top of my phone there is a grey bar that reads Sorry! Can’t find, them there are brackets and it shows is Snapchat if information. So I’m really not sure what’s going on and if you could help I’d appreciate it. Thank you

GetHuman-lockh did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman-lockh
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 17589 others
0 customers following this


GetHuman-lockh started working on this issue
Oct 13th, 2018 8:01pm

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