I got a text today from two different numbers, one trying to inform me that someone was...
GetHuman-reallyha's customer service issue with Snapchat from October 2018
Help with my Snapchat issue
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GetHuman-reallyha's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-reallyha will want to follow the link below to head to their help center. We will check on GetHuman-reallyha later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-reallyha may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-reallyha's own words
I got a text today from two different numbers, one trying to inform me that someone was trying to get into my account, I was told to text a code by a second number to the first number, so I did. I know have a "customer support" person texting me saying that I have to give them the "My Eyes Only" password as a part if the process to get back into my account. I don't even rememberer the password for it. My password had been changed and I can't get back into it. The account is umjust.scum
GetHuman-reallyha did not yet indicate what Snapchat should do to make this right.
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