Hey, my name is Bella (bellabear***) my Snapchat was recently hacked and the account is...

GetHuman-idovalin's customer service issue with Snapchat from October 2018

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1 following
Help with my Snapchat issue
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GetHuman-idovalin's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-idovalin will want to follow the link below to head to their help center. We will check on GetHuman-idovalin later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-idovalin may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-idovalin's own words
Hey, my name is Bella (bellabear***) my Snapchat was recently hacked and the account is asking my friends and family for there account information, i need to find out what steps to take to end this or get my account back. They have changed everything so i can’t log back in and I have many private things on there and personal information.
GetHuman-idovalin did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-idovalin
Oct 2nd, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 8 customers so far
Similar issue to 16579 others
1 customer following this
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Timeline
GetHuman-idovalin started working on this issue
Oct 2nd, 2018 3:27pm