Hi, I got a new phone yesterday and appeared to be locked out of my account. When I pre...

GetHuman-mirhasye's customer service issue with Snapchat from September 2018

2 views
 | 
15369 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-mirhasye's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
Before contacting them, items GetHuman-mirhasye may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-mirhasye's own words
Hi, I got a new phone yesterday and appeared to be locked out of my account. When I pressed forgot my password, the only option it gave was to send a code by phone number, but I don't have that number anymore. I can verify that this is my account because I know my old number, my email and the number I am using right now. *Can you please send a reset password link to my email address instead of through text?? If it helps, I have a **** day streak that I absolutely cannot let end!!!
GetHuman-mirhasye did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-mirhasye fixed the problem
We are waiting for GetHuman-mirhasye to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-mirhasye fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-mirhasye
Sep 22nd, 2018 - 2 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 15369 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-mirhasye started working on this issue
Sep 22nd 3:41pm