Someone logged into my snap chat without my permission and changed my password and the...
GetHuman-masonand's customer service issue with Snapchat from September 2018
Help with my Snapchat issue
First: share to improve GetHuman-masonand's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-masonand's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-masonand will want to follow the link below to head to their help center. We will check on GetHuman-masonand later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-masonand may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-masonand's own words
Someone logged into my snap chat without my permission and changed my password and the phone number that was linking with it I can no longer get into my account and they’re posting my private stuff I need a way to get it back and the email that is linked with the account is disabled but I can prove to you that it is mine I have people reporting it right now saying it’s been hacked please help me before the post all my private information
GetHuman-masonand did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-masonand fixed the problem
We are waiting for GetHuman-masonand to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.