After changing the password I attempted to log back in with no success. I’ve lost many pictures and videos of family and friends.

GetHuman1163996's customer service issue with Snapchat from September 2018

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Help with my Snapchat issue
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GetHuman1163996's next move: try the Snapchat help center again.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1163996 will want to follow the link below to head to their help center. We will check on GetHuman1163996 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1163996 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman1163996's own words
I attempted to change the password but it was incorrect when attempting to log back in. ... I attempted to change my Snapchat password and when trying to log back in, the new password was found incorrect. There is no phone number or email set up with the account, I created it at a young age.
I have moved from Germany to Tampa, Florida and I have lost all of my photos and videos of my friends and family in Germany. I wish to access the account again to save the photos and keep in touch with my friends and family.
I would appreciate it if they could supply the password for the account.
I have been a customer for almost five years. I have a very high Snapchat score and I use the app everyday.
I have tried every password I have used for the account, I have tried typing passwords with typos just in case I may have messed up on resetting it, I have emailed snapchat but I was denied access.
I have an issue with Snapchat too
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Customer service issue
Reported by GetHuman1163996
Sep 19th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 6 customers so far
Similar issue to 14927 others
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GetHuman1163996 started working on this issue
Sep 19th, 2018 2:24am