Hello, someone has hacked my snapchat account and I'm unable to log back. I've changed...

GetHuman1153248's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1153248's own words
Hello, someone has hacked my snapchat account and I'm unable to log back. I've changed the password but whoever did it has got my authentication code and has logged me out so I dont have any access to my account. I've tried to verify my acount but it says "please enter the code generated by your authentication app to verify your identity". I don't have an authentication app. It resends a delayed code to my phone number but when I put it in, it doesn't work. Really need help with this situation. It's urgent.
GetHuman1153248 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1153248 fixed the problem
We are waiting for GetHuman1153248 to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman1153248
Sep 17th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 14699 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1153248 started working on this issue
Sep 17th, 2018 4:38am
GetHuman1153248 indicated the issue is not fixed yet.
Sep 18th, 2018 5:07am
GetHuman1153248 indicated the issue is not fixed yet.
Sep 18th, 2018 8:16am