Hello, someone has hacked my snapchat account and I'm unable to log back. I've changed...
GetHuman1153248's customer service issue with Snapchat from September 2018
Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1153248's own words
Hello, someone has hacked my snapchat account and I'm unable to log back. I've changed the password but whoever did it has got my authentication code and has logged me out so I dont have any access to my account. I've tried to verify my acount but it says "please enter the code generated by your authentication app to verify your identity". I don't have an authentication app. It resends a delayed code to my phone number but when I put it in, it doesn't work. Really need help with this situation. It's urgent.
GetHuman1153248 did not yet indicate what Snapchat should do to make this right.
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