My daughter who is not a snap chat user found out on the first day of school that a boy...

GetHuman-dangert's customer service issue with Snapchat from August 2018

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My daughter who is not a snap chat user found out on the first day of school that a boy she went to school with last year opened a snap chat acct in her name and is sending some nasty messages to other classmates. I am totally ignorant to how any of this works due to the fact that no one in my family uses social media outside of the wife and I using FB. The acct name he opened is KamryGerth* which is my daughters name. When it comes through under the KamrynGerth* is Robin.sandu** which I have no clue what that is in reference to. I do not know if it is case sensitive or not and if it is I don't know if I have it right then. I know this is my daughter this boy has targeted due to who he is sending messages to and the content of the messages. Plus he told other kids he has done this. Please inform me how to proceed and get this acct taken down, and if snap chat can tell me who opened the acct to just confirm who opened it?
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Snapchat

Customer service issue
Reported by GetHuman-dangert
Aug 26th, 2018 - 4 mons ago
I have an issue with Snapchat too
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Timeline
GetHuman-dangert started working on this issue
Aug 26th 11:11pm
GetHuman-dangert indicated the issue is not fixed yet.
Aug 27th 12:26am
GetHuman-dangert indicated the issue is not fixed yet.
Aug 28th 1:18am
GetHuman-dangert indicated the issue is not fixed yet.
Aug 28th 1:37am
GetHuman-dangert confirmed the issue is fixed. Hooray!
Aug 30th 12:35am