My daughter who is not a snap chat user found out on the first day of school that a boy...
GetHuman-dangert's customer service issue with Snapchat from August 2018
Help with my Snapchat issue
How did GetHuman-dangert do it?
Waiting to hear how GetHuman-dangert fixed the problem to share with other customers.
The issue in GetHuman-dangert's own words
My daughter who is not a snap chat user found out on the first day of school that a boy she went to school with last year opened a snap chat acct in her name and is sending some nasty messages to other classmates. I am totally ignorant to how any of this works due to the fact that no one in my family uses social media outside of the wife and I using FB. The acct name he opened is KamryGerth* which is my daughters name. When it comes through under the KamrynGerth* is Robin.sandu** which I have no clue what that is in reference to. I do not know if it is case sensitive or not and if it is I don't know if I have it right then. I know this is my daughter this boy has targeted due to who he is sending messages to and the content of the messages. Plus he told other kids he has done this. Please inform me how to proceed and get this acct taken down, and if snap chat can tell me who opened the acct to just confirm who opened it?
GetHuman-dangert did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-dangert fixed the problem
We are waiting for GetHuman-dangert to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.