Snapchat Customer Service Issues

I have discovered saved messages on my Snapchat account with incorrect dates. Despite not intentionally saving them, they appear to be from previous years but are displaying as recent from last year. This issue occurred after I got a new phone and reinstalled the app. I am using an iPhone with iCloud backup. The glitches causing this discrepancy are unsettling as it's leading to confusion and inconvenience. I understand you are a large company and may encounter similar cases frequently. I kindly request your assistance in addressing and resolving this issue. Acknowledging the problem or providing insight into how it occurred would be greatly appreciated. Thank you for your attention to this matter.

I am dealing with a situation where a person I considered a friend saved videos of me without my consent. These videos were from last year, and despite me asking him to delete them, he still had them saved on his phone. I no longer trust him and feel violated by his actions. I am considering reporting him and have reached out to the police for advice. It is distressing to discover that even though I thought the videos were deleted, they were somehow recorded on Snapchat without my knowledge. I am concerned for my privacy and well-being, especially since we are no longer in a relationship. I have evidence of his actions and will take steps to address this breach of trust.

Dear stiffuller, We apologize for any inconvenience you may have experienced with your Snapchat account. At Snapchat Inc, we are constantly updating and resolving bugs to address any issues faced by our users. Technical challenges are a regular part of our service, which can arise from bugs, various providers (such as Android or iOS), or individual cases. Despite ongoing improvements in technical support for Snapchat, errors can still occur. Your specific issue may be related to problems observed with iOS versions ranging from 9.1.4 to the current 11.4.1, as Apple's annual updates require us to make our platform compatible, which can lead to technical difficulties. Unauthorized saved chats, images, and photos can contribute to these issues, and other factors like device upgrades, iOS updates, and Snapchat reinstalls may play a part. Another potential factor we've noticed is logging into Snapchat on multiple devices, which can alter chat dates. While it seems likely this is the root of your problem, a definitive conclusion would require examining your phone in person. We are actively working to address and resolve these issues, although they can persist as technology advances. If needed, contacting Apple support may provide further assistance. Sincerely, Team Snapchat

Email: [redacted] Username: stiffuller I have noticed that the saved messages on my Snapchat account display incorrect dates. Despite not saving them, they appear to be from years ago but show as recent. After getting a new phone and reinstalling the app, I believe there may be glitches causing this date discrepancy. Could you please address and resolve these glitches? I understand that tech issues are common, but any assistance in resolving this matter would be greatly appreciated as it's currently causing me inconvenience. I'm eager to know if this is a known issue or something I may have inadvertently triggered. Thank you for your attention to this matter.

I am experiencing a problem with my Snapchat account. The email associated with my account was changed without my knowledge, and I no longer have access to the phone number linked to it. I received an email stating that my account has been deactivated and the password has been altered. I am seeking assistance in recovering my account. I would like to change the password to something familiar, regain control of my email address, and preserve my memories and connections on the platform. Time is of the essence as I have until the 5th of August to resolve this issue. Any guidance on how to proceed would be greatly appreciated. Thank you.

I have been informed by friends through various means such as Snapchat, phone calls, and text messages that they have added me, but I am not receiving these notifications. I have attempted to delete photos and videos to troubleshoot the issue to no avail. I believe there may be another reason causing this problem. I am seeking your assistance in identifying and resolving the issue so that it does not reoccur. It is important to me to receive notifications when someone adds me, and I am eager to have new people follow and add me. I have taken all necessary steps from my end and would greatly appreciate your help in fixing this problem promptly. Please communicate the reason for this issue as soon as possible. Your help in resolving this matter would be highly valued.

I recently got a new phone and attempted to log into my Snapchat account, but they required verification via a phone number I no longer have access to. Despite entering the correct email and password, the only option provided was to send a code to the old number. I was informed that nothing could be done and that I'd need to create a new account. I have valuable memories on that account, including photos of my late mother and our family trip to Disney. Losing them due to this policy is unacceptable. Snapchat needs to reconsider this flawed approach. I refuse to accept losing all my data as a solution, and I hope they can address this issue promptly.

I had a relationship with a young lady. We interacted on Snapchat, ranging from casual chats to intimate conversations. The relationship turned abusive, leading me to end it. To gather evidence of our interactions, particularly the romantic content, I unblocked her but she blocked me before I could retrieve the conversations. Can you assist me in obtaining screenshots of our extensive Snapchat history, which proves the nature of our relationship? Her username is nadratko, and mine is vasyatik. The evidence is crucial in addressing her denial of our romantic involvement.

My 13-year-old daughter received distressing messages late Saturday night into Sunday morning. The situation scared her immensely, leading us to almost involve the police immediately. After the individual called and hung up when my husband answered, he tried calling back with no response, eventually discontinuing contact with my daughter. We have documented the conversation with screenshots, evidencing the person deleting content upon mention of police involvement. A report has been filed with our local police department. I am willing to share this information and expect appropriate action to be taken. I lack knowledge of Snapchat and her specific account details but can retrieve them. It is likely that our local authorities will request access to her phone to aid in tracing the individual. This person also attempted to contact several of my daughter's friends.

I require assistance! I have been using my current phone number for over a year now. I recently purchased a new phone, and every time I try to log in to Snapchat, it requests my PREVIOUS phone number for login, which is from over 2 years ago. Even though I have all my Snapchat login details, they are sending a verification code to a phone number that is now active with someone else. I have many memories on my Snapchat account, and I cherish the app. I even attempted to switch back to my old number out of desperation to regain access to my account. I have friends from college, high school, long-lost friends, and family there, and I just need a solution. PLEASE ASSIST. THANK YOU FOR TAKING THE TIME TO READ.

Hello Snapchat support team, I recently changed my phone number and didn't update it on Snapchat for recovery purposes. Today, I encountered a glitch on my Snapchat, so I logged out. However, when I tried to log back in, I kept getting a message saying my password was incorrect. I've attempted to log in on multiple devices, but the issue persists. My username is emmacg5, and my password is the problem. I tried the default text option for password reset, but my new number isn't receiving the text. A week ago, I confirmed my recovery email as [redacted], but when I try to use it, Snapchat says it's not synced with my account. I'm stuck and unable to regain access. Can you please assist me in recovering my account? Thank you.

I have been using Snapchat for a few years now. Recently, when I switched to a new phone, I got logged out of my account unexpectedly. Despite multiple attempts to log back in, I encountered issues with the password and verification process. I also realized that I no longer had access to the phone number and email associated with my account due to the phone change. I have valuable memories stored on my account, so I am reaching out for assistance to regain access. I can provide my username and the associated contact information, but I am unable to recall the passwords. Any help would be greatly appreciated to retrieve my account. Thank you for your anticipated support.

I have a Snapchat account that was linked to my old phone number, which I never updated after changing my number a few months ago. I recently traded in the phone and cannot access the account without the old number or a recovery code. While I can create a new account, I am concerned about losing the memories saved on the old account that are meaningful to me. I am willing to verify my birthdate, email, full name, username, and any other necessary information to regain access to my account. Can someone please assist me in recovering my old account?

Hello Snapchat, I have experienced issues with the location services on my phone. My BitMoji displays my location on a map and my last active time. Despite going to sleep at 9 PM, my friends have informed me that my location was showing miles away from my actual house while I was sleeping. Additionally, it indicates I am active when I am bed sleeping, even though I am not using the app. I am puzzled by why my Snapchat location occasionally places me in areas I have never visited, and why it shows me as active when I have been offline for hours. While the app is generally accurate when I am using it, the locations displayed when I am not on the app are unfamiliar to me.

I have a Snapchat account under the username "lyranight." I signed out to allow my niece to use her account, but I forgot my password when I tried to sign back in. I didn't add an email to the account and the phone number associated with it is no longer active. I created a new account "Lyra night" to contact friends but couldn't retrieve them. I'm struggling to receive the password reset for my original account "lyranight." If you can help with this issue, I would greatly appreciate it. Thank you.

There's someone named Danny Johnson who reached out to me on social media. He claims to be a student at the local school and around my age. Despite not showing his face, he solicited inappropriate photos and asked strange questions. Although I suspected a fake profile, he sent me explicit images. When he requested a photo of my buttocks, I provided a fake image. I find it odd that he made a new account to contact me directly, with a snap score of only 13. None of my friends recognize the name Danny Johnson, leaving me curious and concerned about potential privacy breaches. I'm anxious about the repercussions if embarrassing content were to surface. Any assistance would be greatly appreciated.

I work for The Thinking Machine Asia, an advertising agency in Indonesia and India specializing in consumer products for kids. Currently, we are looking for success stories or case studies from Snapchat to showcase its effectiveness to our clients targeting young kids up to 17 years old, particularly in Indonesia. We are eager to explore powerful tie-up ideas with Snapchat to benefit our clients. Any assistance from someone at Snapchat would be greatly appreciated, as reaching out directly has proven challenging. Thank you for any guidance you can provide.

Hello Snapchat Support Team, I am experiencing a troubling situation that I believe could be resolved with your assistance. An individual, whose username I can provide via private email communication, has been fabricating false information about me, causing significant distress in my personal life. This situation has escalated to the point where my relationship has been greatly affected. I propose a new feature where users can view sent and received messages, including timestamps, to address similar issues in the future. I have already removed this individual from my friends list, but the impact of their actions persists. Any help in accessing message records or discussing this matter with a representative would be immensely appreciated. I assure you of the confidentiality of this situation and my intention to handle it discreetly. Sometimes, silence becomes a necessity to avoid being unjustly labeled a liar. As an adult over the age of 18, I seek guidance to navigate this distressing ordeal. Additionally, I suggest incorporating a "snap & receive" score feature to enhance user interactions positively. I am willing to provide evidence if required. Thank you for your attention to this matter.

Hello Snapchat team, I am reaching out to request your support for our sorority, Sigma Kappa, in raising awareness about alcoholism on Virginia Tech's campus. Each year, we dedicate our homecoming to important causes, and this year we are focused on alcohol abuse. Many members of our sorority and the Virginia Tech community have been impacted by this issue, so it is a cause close to our hearts. We are hoping to create Snapchat filters to spread our message, but our budget is limited. Any assistance or discount you could provide would greatly help us reach more people and make a difference. Thank you for considering our request.

I have tried troubleshooting my phone, switching my internet connection, clearing my data and cache, but I'm still facing a persistent issue with my Snapchat. The app keeps displaying a "problem with connection" message, preventing me from viewing my friends' stories and snaps. While I can read messages, I'm unable to see the pictures they send me. This problem is causing me distress as I've relied on Snapchat for 5 years without encountering such issues. Your assistance in resolving this matter would be greatly appreciated.