My sons Snapchat got hacked. Who ever hacked it is now sending threatening messages to...

GetHuman-mommyc's customer service issue with Snapchat from August 2018

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The issue in GetHuman-mommyc's own words
My sons Snapchat got hacked. Who ever hacked it is now sending threatening messages to people about trying to fight them and sending very bad insults regarding their family members. My son now is getting threats from people thinking that it is him. This is very dangerous and I’m starting to get scared for my sons safety because of this issue. My son can’t get his password because he forgot his old phone number and old email address. My sons snap is Diamondisfly. We went on the snap to report the hack but to no resolve. This is a dangerous issue and as a mother Iam upset that there is no contact to snap as everyone uses it.
GetHuman-mommyc did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-mommyc
Aug 23rd, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 7 customers so far
Similar issue to 11922 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-mommyc started working on this issue
Aug 23rd 9:49pm