I had two factor authentication through Google Authenticator on my old phone. Ihave a n...

GetHuman-coojact's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman-coojact's own words
I had two factor authentication through Google Authenticator on my old phone. Ihave a new phone and I can’t receive a sms or get a verification code because I didn’t change the number my Snapchat was linked to. I don’t really care about my eyes only or the saved conversations. I just want my streaks and memories back. I had a couple videos of a good friend who killed himself last December. I really could care less about the rest of the memories I just want those videos back.
GetHuman-coojact did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-coojact fixed the problem
We are waiting for GetHuman-coojact to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-coojact
Aug 12th, 2018 - 7 mons ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 10706 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-coojact started working on this issue
Aug 12th, 2018 11:51pm
GetHuman-coojact shared this issue with others over email
Aug 12th, 2018 11:53pm
GetHuman-coojact indicated the issue is not fixed yet.
Aug 12th, 2018 11:54pm
GetHuman-coojact shared this issue with your circles on Google+
Aug 12th, 2018 11:54pm