My Snapchat has a red line at the top of the screen that says disk full, I tried to del...

GetHuman973315's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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The issue in GetHuman973315's own words
My Snapchat has a red line at the top of the screen that says disk full, I tried to delete some of my memories to clear up space but they will not delete. I also do not want to clear my memories cache because I am not sure what that would do - how do I back up my memories? This problem causes my Snapchat to exit out and I can’t get on to the app. I tried to delete videos and photos like it said to and I deleted about *** videos and *** videos and it didn’t help at all. PLEASE HELP ME!!!
GetHuman973315 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman973315
Aug 9th, 2018 - a yr ago
I have an issue with Snapchat too
Seen by 6 customers so far
Similar issue to 10425 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman973315 started working on this issue
Aug 9th, 2018 11:04pm
GetHuman973315 indicated the issue is not fixed yet.
Aug 10th, 2018 11:32am