My Snapchat has a red line at the top of the screen that says disk full, I tried to del...

GetHuman973315's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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The issue in GetHuman973315's own words
My Snapchat has a red line at the top of the screen that says disk full, I tried to delete some of my memories to clear up space but they will not delete. I also do not want to clear my memories cache because I am not sure what that would do - how do I back up my memories? This problem causes my Snapchat to exit out and I can’t get on to the app. I tried to delete videos and photos like it said to and I deleted about *** videos and *** videos and it didn’t help at all. PLEASE HELP ME!!!
GetHuman973315 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman973315
Aug 9th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 6 customers so far
Similar issue to 10425 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman973315 started working on this issue
Aug 9th, 2018 11:04pm
GetHuman973315 indicated the issue is not fixed yet.
Aug 10th, 2018 11:32am