Hello, *I had a long video, consisting of * videos technically, and wanted to delete th...

GetHuman922604's customer service issue with Snapchat from July 2018

8791 similar
0 following
Help with my Snapchat issue
First: share to improve GetHuman922604's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman922604's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman922604 will want to follow the link below to head to their help center. We will check on GetHuman922604 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman922604 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman922604's own words
Hello, *I had a long video, consisting of * videos technically, and wanted to delete the last one (to leave the video shorter). This resulted in me deleting the entire video.. I don't have it saved anywhere, I had tried everything to try and recover this video but because it was in my memories and not my camera roll, its nowhere to be found. *I saw online that if in my Snapchat settings it says "backup complete" then whatever in my memories should be safe and backed up by Snapchat. *PLEASE help me recover this video, it is very important to me.
GetHuman922604 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman922604 fixed the problem
We are waiting for GetHuman922604 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman922604 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman922604
Jul 27th, 2018 - 10 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 8791 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman922604 started working on this issue
Jul 27th, 2018 3:52pm