I woke up this morning to send my daily streak snapchats and I realized that my highest...
GetHuman-ianagapa's customer service issue with Snapchat from July 2018
Help with my Snapchat issue
The issue in GetHuman-ianagapa's own words
I woke up this morning to send my daily streak snapchats and I realized that my highest streak was gone. I also know that she sent me the same snap she posted on her story( which was ** hours ago from this time, which the time is currently *). I also checked my Snapchat last night and I know there were no hourglass emoji next to anyone’s name. I would like to get our streak back, because it isn’t fair that we get to lose ours especially since it’s been almost * years.
GetHuman-ianagapa did not yet indicate what Snapchat should do to make this right.
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How GetHuman-ianagapa fixed the problem
I contacted them through support and they kindly fixed the issue within an hour
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