Someone has hacked my account and is sending nudes and ect too people and still posting...

GetHuman-emmahick's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-emmahick may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-emmahick's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emmahick will want to follow the link below to head to their help center. We will check on GetHuman-emmahick later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-emmahick's own words:
Someone has hacked my account and is sending nudes and ect too people and still posting on my story for after *-* months
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman-emmahick
Jun 26th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
Similar issue to 5470 others
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Timeline
GetHuman-emmahick started working on this issue
Jun 26th 2:56am