Account password changed and need account back phone number unlinked

GetHuman-idkanymo's customer service issue with Snapchat from June 2018

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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
Before contacting them, items GetHuman-idkanymo may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-idkanymo's own words
The problem: Account password changed and need account back phone number unlinked
GetHuman-idkanymo did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-idkanymo
Jun 25th, 2018 - 6 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-idkanymo started working on this issue
Jun 25th 5:24pm