My account was hacked. They changed my email and password I did not authorize it.*My em...

GetHuman-poeticpu's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-poeticpu's own words
My account was hacked. They changed my email and password I did not authorize it.*My email was poeticpuke*And password was Cisd******
GetHuman-poeticpu did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-poeticpu
Jun 24th, 2018 - 4 mons ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 5333 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-poeticpu started working on this issue
Jun 24th 6:48pm
GetHuman-poeticpu indicated the issue is not fixed yet.
Jun 24th 8:44pm
GetHuman-poeticpu indicated the issue is not fixed yet.
Jun 24th 10:03pm