I’m trying to reset my p***word with my phone number. Every time I click on the via pho...

GetHuman-jakeorti's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-jakeorti may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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The issue and preferred resolution, in GetHuman-jakeorti's own words:
I’m trying to reset my p***word with my phone number. Every time I click on the via phone number button it says “oops you must have an internet connection to load the robot images” the email ***ociated with the account isn’t active anymore. I know my phone number is correctly linked to it too. I’m just trying to log in to it. ***-***-**** is the number. The email ***ociated with t that was “*****@***.com” is now “*****@***.com”
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-jakeorti
Jun 24th, 2018 - 2 mons ago
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GetHuman-jakeorti started working on this issue
Jun 24th 6:17pm