Have a new phone so I can't recover account by message and it's saying my email is invalid.

GetHuman815750's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman815750 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman815750's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman815750 will want to follow the link below to head to their help center. We will check on GetHuman815750 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman815750's own words:
The problem I ran into: Have a new phone so I can't recover account by message and it's saying my email is invalid.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman815750
Jun 24th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
Similar issue to 5315 others
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Timeline
GetHuman815750 started working on this issue
Jun 24th 3:49pm