I lost a snap streak over night. When I woke up, it said we snapped ***Hours ago and we...

GetHuman-treypott's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-treypott may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-treypott's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-treypott will want to follow the link below to head to their help center. We will check on GetHuman-treypott later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-treypott's own words:
I lost a snap streak over night. When I woke up, it said we snapped ***Hours ago and we somehow lost it. It was not ** hours. The streak was around ** or **. The friend’s Snapchat is evans.alexis, and mine is trey*p.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Snapchat

Customer service issue
Reported by GetHuman-treypott
Jun 24th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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GetHuman-treypott started working on this issue
Jun 24th 1:54pm