My girlfriend and I have had a streak for almost a full year now and we lost our streak...

GetHuman767616's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
The issue in GetHuman767616's own words
My girlfriend and I have had a streak for almost a full year now and we lost our streak once and got it back because snap did not give us an hourglass. This time snap did not give us an hourglass and they did not fix our streak when we asked. Not to mention the fact that they put in the wrong number of days for our streak last time it was fixed. It is rediculous that you guys screwed up and I cannot get it back.
GetHuman767616 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman767616
Jun 9th, 2018 - 10 mons ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 414 others
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Timeline
GetHuman767616 started working on this issue
Jun 9th, 2018 10:14pm
GetHuman767616 indicated the issue is not fixed yet.
Jun 9th, 2018 10:17pm