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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.
Contact Snapchat customer service

Recent Snapchat Customer Questions

Hi, I'm facing an issue on Snapchat where whenever I receive multiple photos, only one shows in full screen. The rest don't. How can I fix this? Please help! Thanks!

To fix the issue of only one photo showing in full screen when you receive multiple photos on Snapchat, try updating your app to the latest version. Restart your device to refresh the system. If the problem persists, try clearing the app cache in your device settings. Additionally, ensure there are no restrictions or settings affecting media display in your app settings. If these steps don’t resolve the issue, consider reinstalling Snapchat.
Asked Feb 22, 2025 9:03 AM

My Snapchat is banned from my device

If your Snapchat account is banned from your device, it typically means that your account has violated Snapchat's community guidelines or terms of service. You may have the option to appeal the ban through the app or website. Ensure you follow any instructions provided during that process. Keep in mind that it may take time to receive a response regarding your appeal.
Asked Feb 14, 2025 11:45 AM

Why has my snap score gone up when i haven’t snapped anyone?

Your Snap Score can increase for several reasons beyond sending snaps. It may go up if you've received snaps, if you've posted stories, or if your friends have sent you snaps. Additionally, engaging with other users in various ways, such as adding friends or using features like chat, can also contribute to your score. Keep in mind that any activity related to snaps can affect your score.
Asked Feb 5, 2025 7:34 PM

When I tried to login to my Snapchat from a new device, it says suspicious login I know my and my password I just do not have access Phone number or email

If you're encountering a "suspicious login" message, it typically means Snapchat has detected an attempt to access your account from a different device. Since you don't have access to the phone number or email linked to your account, recovery options may be limited. To regain access, you might need to visit the account recovery section on the Snapchat app or website. Follow the prompts to identify your account and specify your situation. If you've run out of options, refer to the contact information available on this page for further assistance.
Asked Jan 13, 2025 1:22 PM

how do i reactivate deleted accounts

To reactivate a deleted Snapchat account, you can log in to the app using your username and password. If your account was deleted within the last 30 days, it should automatically be reactivated. After 30 days, Snapchat permanently deletes the account, and you won't be able to recover it. Make sure to use the same login credentials to reactivate your account.
Asked Jan 11, 2025 6:03 AM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...
Read more

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Read more

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....
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Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...
Read more

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...
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Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...
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Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...
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Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...
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Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...
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Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
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We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman
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