I had two pink hearts for the past year with someone on snapchat and then within * hour...

GetHuman-mgasaway's customer service issue with Snapchat from June 2018

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The issue in GetHuman-mgasaway's own words
I had two pink hearts for the past year with someone on snapchat and then within * hours it changed to a yellow heart. does this mean they have a new top snapchat best friend? can you explain why the heart changed please. thanks for the help snapchat! I look forward to hearing back from you.
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Snapchat

Customer service issue
Reported by GetHuman-mgasaway
Jun 7th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 10 customers so far
Similar issue to 352 others
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Timeline
GetHuman-mgasaway started working on this issue
Jun 7th, 2018 12:25pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 7th, 2018 2:42pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 7th, 2018 3:02pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 7th, 2018 3:02pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 7th, 2018 4:00pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 7th, 2018 5:10pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 7th, 2018 7:43pm
GetHuman-mgasaway indicated the issue is not fixed yet.
Jun 8th, 2018 12:06am