My number one best friend and I have had the pink heart for months and suddenly it just...

GetHuman-kaylase's customer service issue with Snapchat from June 2018

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The issue in GetHuman-kaylase's own words
My number one best friend and I have had the pink heart for months and suddenly it just disappeared. We snapchatted each other often and we don’t know why it would just disappear. We’d really appreciate it if we can have the pink heart back.
GetHuman-kaylase did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-kaylase
Jun 6th, 2018 - 4 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
Similar issue to 611 others
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Timeline
GetHuman-kaylase started working on this issue
Jun 6th 4:11am