My number one best friend and I have had the pink heart for months and suddenly it just...

GetHuman-kaylase's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
GetHuman-kaylase's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kaylase will want to follow the link below to head to their help center. We will check on GetHuman-kaylase later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-kaylase's own words:
My number one best friend and I have had the pink heart for months and suddenly it just disappeared. We snapchatted each other often and we don’t know why it would just disappear. We’d really appreciate it if we can have the pink heart back.
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-kaylase
Jun 6th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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GetHuman-kaylase started working on this issue
Jun 6th 4:11am