I would like my Snapchat account to be reset. I’m not able to change my p***word becaus...

GetHuman-dolorez_'s customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-dolorez_ may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-dolorez_'s next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dolorez_ will want to follow the link below to head to their help center. We will check on GetHuman-dolorez_ later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-dolorez_'s own words:
I would like my Snapchat account to be reset. I’m not able to change my p***word because it will not accept my email for my account or my number. Please help me change my p***word I am not able to sign in username: dolorezsalas
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Snapchat

Customer service issue
Reported by GetHuman-dolorez_
Jun 5th, 2018 - 16d ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 640 others
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Timeline
GetHuman-dolorez_ started working on this issue
Jun 5th 2:43pm