My snapchat has been hacked. I created a new snapchat account and sent a snap to my hac...

GetHuman-asswann's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-asswann's own words
My snapchat has been hacked. I created a new snapchat account and sent a snap to my hacked account and a day later the snap was opened. He has changed my password and email. I also do not know my recovery code and my phone number is different.
GetHuman-asswann did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-asswann fixed the problem
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Customer service issue
Reported by GetHuman-asswann
May 29th, 2018 - 8 mons ago
I have an issue with Snapchat too
Seen by 41 customers so far
Similar issue to 380 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-asswann started working on this issue
May 29th, 2018 10:52pm
GetHuman-asswann indicated the issue is not fixed yet.
May 29th, 2018 11:53pm