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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.
Contact Snapchat customer service

Recent Snapchat Customer Questions

why is someone not on my blocked list anymore?

There could be a few reasons why someone is no longer on your blocked list. They may have unblocked you themselves, or there may have been a glitch or error in the app. It's also possible that you accidentally unblocked them. To check, go to your settings and review your blocked accounts list again. If needed, you can re-block them if you wish.
Asked Oct 30, 2024 6:27 PM

how come someone added me on snapchat but their request has disappeared?

If someone added you on Snapchat but their request has disappeared, it could be due to several reasons. They may have removed you from their friend list or deleted their account. It’s also possible they sent the request but did not confirm it. If you cannot find the request anymore, it generally means they are no longer trying to connect with you.
Asked Oct 29, 2024 5:08 PM

Someone has hacked my snapchat account and changed the number and Gmail from the I'd

If your Snapchat account has been hacked, it’s crucial to take immediate action. Try to use the Snapchat password recovery option to regain access to your account. If you are unable to recover your account through the app, visit the Snapchat support website for instructions on reporting a hacked account. Provide any necessary details to verify your identity. It’s also a good idea to secure your email account with a new password and enable two-factor authentication for added security.
Asked Oct 29, 2024 12:20 PM

I had my account wrongly banned because of their automated system

If you believe your account was wrongly banned, you can appeal the ban. Snapchat has a process in place for users to contest account suspensions. Please check the appeal guidelines available through the most current links on this page for step-by-step instructions on how to submit your appeal. Be sure to provide any necessary information to support your case.
Asked Oct 28, 2024 3:16 PM

My snapchat account got disable, and it's showing there is no account with this username or phone number. What should I do now?

If your Snapchat account has been disabled and you're seeing a message indicating that there is no account associated with your username or phone number, it's possible that your account has been permanently disabled. You should check for any emails from Snapchat regarding the status of your account. If you believe this is a mistake, you can appeal the decision through the app or the website. Make sure to follow any specific instructions provided by Snapchat for such situations.
Asked Oct 27, 2024 12:05 AM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...
Read more

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Read more

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....
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Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...
Read more

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...
Read more

Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...
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Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...
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Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...
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Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...
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Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
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We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman
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