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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.
Contact Snapchat customer service

Recent Snapchat Customer Questions

My spotlight views is down, I'm not longer getting viewers on my spotlight submit, please resolve this Issue as soon as possible, thanks

Spotlight views can fluctuate due to various factors such as content quality, algorithm changes, and overall competition. To improve your views, consider focusing on creating engaging and original content that resonates with your audience. Additionally, using popular trends and hashtags can help increase visibility. Regularly reviewing your analytics may also provide insights into what works and what doesn't. Unfortunately, we are unable to resolve individual account issues directly.
Asked Apr 21, 2025 10:04 AM

Report that some of my memories are missing

If you're missing memories on Snapchat, ensure that you're logged into the correct account. Sometimes, memories can appear missing if they were deleted or if there are connectivity issues. Try checking your internet connection and restarting the app. If the problem persists, there may be a temporary glitch, and you could check back later.
Asked Apr 7, 2025 1:52 AM

تم قفل حسابي في سناب شات بشكل دائم و لكن لم يتم ذكر اي سبب لذلك مع العلم أنني لم اقم بمخالفة اللوائح القانونية او القواعد الخاصة بهذا التطبيق، أرجوا ذكر سبب واحد للحظر و إن لم تجدوا أرجوا فك الحظر (mo7d.x)

نعتذر عن أي الإزعاج الذي سببته لك هذه المشكلة. للأسف، لا يمكننا تقديم أسباب محددة لحظر الحسابات نظرًا لسياسات الخصوصية والأمان. إذا كنت بحاجة إلى مزيد من المعلومات حول حالة حسابك أو خياراتك، يرجى الاطلاع على الرابط المتاح في هذه الصفحة للحصول على أحدث معلومات الاتصال.
Asked Mar 13, 2025 10:24 PM

I couldn't able to login to my account. I tired by providing my username / ph and clicked on forget password and im not getting the verification code

If you're not receiving the verification code when attempting to reset your password, ensure that you have access to the email or phone number linked to your account. Check your spam or junk folders as well. If you still don't receive the code, there may be an issue with your account settings. You can find the most up-to-date contact information to seek help on this page.
Asked Mar 6, 2025 2:15 PM

Hi, I'm facing an issue on Snapchat where whenever I receive multiple photos, only one shows in full screen. The rest don't. How can I fix this? Please help! Thanks!

To fix the issue of only one photo showing in full screen when you receive multiple photos on Snapchat, try updating your app to the latest version. Restart your device to refresh the system. If the problem persists, try clearing the app cache in your device settings. Additionally, ensure there are no restrictions or settings affecting media display in your app settings. If these steps don’t resolve the issue, consider reinstalling Snapchat.
Asked Feb 22, 2025 9:03 AM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...
Read more

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Read more

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....
Read more

Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...
Read more

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...
Read more

Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...
Read more

Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...
Read more

Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...
Read more

Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...
Read more

Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
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We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman
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