I, swimfishie, had a **** day streak with user alex*mvhs. On Saturday morning (April...
GetHuman640049's Lost Snap Streak issue with Snapchat from April 2018
Help with my Snapchat issue
GetHuman640049's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman640049 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman640049 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Top Tip from another customer
If you lost your streak or if it disappeared in error, you can report the issue to them here https://support.snapchat.com/en-US/i-need-help
The issue in GetHuman640049's own words
I, swimfishie, had a **** day streak with user alex*mvhs. On Saturday morning (April **) I noticed that we had lost our streak despite it having been there on Friday night (April **) and we had multiple snaps throughout the day on Friday to maintain that streak. Because it appears that the streak was broken despite us following the rules, I would really appreciate restoring the streak. I do not recall the exact number of the streak but a restoration of any number would be greatly appreciated. Thank you for your time.
GetHuman640049 did not yet indicate what Snapchat should do to make this right.
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