I lost my streak with my friend because my snap would never send even though I was on W...

GetHuman-thalia_s's Lost Snap Streak issue with Snapchat from April 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-thalia_s may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-thalia_s's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thalia_s will want to follow the link below to head to their help center. We will check on GetHuman-thalia_s later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-thalia_s's own words:
I lost my streak with my friend because my snap would never send even though I was on WiFi and had internet. We lost our *** day streak.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Snapchat

Lost Snap Streak issue
Reported by GetHuman-thalia_s
Apr 28th, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 8311 others
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Timeline
GetHuman-thalia_s started working on this issue
Apr 28th 2:42am