My ex boyfriend hacked into my account and hacked into my “my eyes only” folder that wa...

GetHuman-crosbyyy's Hacked Account issue with Snapchat from April 2018

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The issue and preferred resolution, in GetHuman-crosbyyy's own words:
My ex boyfriend hacked into my account and hacked into my “my eyes only” folder that was filled with pictures and videos of my newborn son, and when he changed the p***word to the folder, it deleted EVERYTHING out of my memories of the first year and a half of my sons life. is there any way to recover those memories? they were so near and dear to my heart and it breaks my heart to know he deleted all of them.
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Snapchat

Hacked Account issue
Reported by GetHuman-crosbyyy
Apr 26th, 2018 - 3 mons ago
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-crosbyyy started working on this issue
Apr 26th 7:17am