I am trying to create a filter and when I get to the checkout button it tells me I do n...

GetHuman628815's Service or Technical issue with Snapchat from April 2018

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Help with my Snapchat issue
GetHuman628815's next move: try the Snapchat help center again.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman628815 will want to follow the link below to head to their help center. We will check on GetHuman628815 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman628815's own words:
I am trying to create a filter and when I get to the checkout button it tells me I do not have an image with transparent background. I have tried over and over. I need someone to ***ist me. I have used the online help and both times received a message that I cannot be authenticated...
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Snapchat

Service or Technical issue
Reported by GetHuman628815
Apr 25th, 2018 - 3 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
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GetHuman628815 started working on this issue
Apr 25th 7:23pm