I had a snapchat streak of *** days today, I woke up and sent and received several pict...

GetHuman-shamaega's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
I had a snapchat streak of *** days today, I woke up and sent and received several pictures from and to the person i have a streak with. After we snap chatted all morning (not the chat part, sending actual pictures) I had to update my snapchat app. the app then erased our snap streak, because of the update. The snapstreak is kind of special to both of us. I would like it just to be renewed at *** today since it wasn’t our fault for it. :( thank you!
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-shamaega
Jun 2nd, 2018 - 20d ago
I have an issue with Snapchat too
Fixed
Seen by 7 customers so far
Similar issue to 190 others
0 customers following this
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Timeline
GetHuman-shamaega started working on this issue
Jun 2nd 8:54pm
GetHuman-shamaega indicated the issue is not fixed yet.
Jun 3rd 1:03am