I pay monthly for premium account for the last * years. The computer I would use for it...
GetHuman-drhuski's customer service issue with SmileBox from November 2018
Help with my SmileBox issue
First: share to improve GetHuman-drhuski's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-drhuski's next move: go to the SmileBox help center.
SmileBox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drhuski will want to follow the link below to head to their help center. We will check on GetHuman-drhuski later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-drhuski may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-drhuski's own words
I pay monthly for premium account for the last * years. The computer I would use for it died I could not remember password. I reset password. It allows me to see past creations but I’m not able to create a new one. Very frustrated. I thought I had got in and was trying to make a card but I was entered through a free site. Not want I want. I want what I pay for. Seems I am only offered plus version. I’m very confused about all this. I want to be able to get into my account and create new projects.
GetHuman-drhuski did not yet indicate what SmileBox should do to make this right.
I have an issue with SmileBox too
How GetHuman-drhuski fixed the problem
We are waiting for GetHuman-drhuski to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.