No response to warranty submission

GetHuman-osteomin's Complaint issue with Skullcandy from October 2019

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The issue in GetHuman-osteomin's own words
Expedite the warranty process by sending photos of the sliced up cord, as requested by the agent, Josh B. ... I bought a pair of Strum earbuds at their headquarters in Park City, UT and have really liked them. But the casing around the earbud that the silicone piece connects to has detached (not the silicone piece itself, but the cover it attaches to). *I started my warranty submission a month ago and responses have always been slow. Customer service agent Josh B instructed me to cut the cord and send photos to expedite the process, which I did. Now he hasn’t responded to multiple emails in * weeks. This has been a ridiculously inefficient process all around. I like Skullcandy’s products but their customer service response, or lack thereof, is terrible.
Respond to my emails, replace the earbuds!
I’ve been a devoted customer for over ** years and have introduced many others to their products.
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Skullcandy

Strum earbuds
Complaint issue
Reported by GetHuman-osteomin
Oct 30th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 455 others
0 customers following this
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Timeline

GetHuman-osteomin started working on this issue
Oct 30th, 2019 11:41am
GetHuman-osteomin indicated the issue is not fixed yet.
Nov 2nd, 2019 7:40am