Can't contact anyone and need change immediately

GetHuman1717277's customer service issue with Shutterfly from December 2018

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The issue in GetHuman1717277's own words
I was trying to switch the corrected magnet for the one ordered that had an error. ... I ordered * magnets. One had an error. ************-******* is order *. I fixed the one, but I can't reach anyone to change the one in my cart to the one that was ordered. Please Help! This is not Shutterfly I'm use to. Can you switch these two magnets?
I can't reach anyone. Now I'm afraid you won't get my order to me by dates specified. They are for Xmas!
I want to keep the price for the magnets and change one magnet for the corrected one. The name of the magnet is Sheila and the corrected one is in my cart on line.
Oh dear, I've bee a customer a long time. I usually do the books--long ones. I am shocked as I have always loved Shutterfly. When you can't contact someone, this will be my last order. I was working on another book -- ready to finish it and start a new one. I am more than a good customer.
I called--there is a ** min wait. I tried chat and it seems as though that doesn't work either. Really, what is wrong with Shutterfly?
I have an issue with Shutterfly too
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Shutterfly

I was using chat to explain the problem with * magnet I ordered
Customer service issue
Reported by GetHuman1717277
Dec 8th, 2018 - 5 mons ago
I have an issue with Shutterfly too
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Seen by 6 customers so far
Similar issue to 1616 others
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Timeline
GetHuman1717277 started working on this issue
Dec 8th, 2018 4:02pm