there was a smashed dead bug in the cover of my photo book. yuk yuk yuk**my order * is...

GetHuman1335312's customer service issue with Shutterfly from October 2018

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The issue in GetHuman1335312's own words
there was a smashed dead bug in the cover of my photo book. yuk yuk yuk**my order * is: ************-******* **This was my first order and sorry to say I was very disappointed. I called the day I received the book and haven't received my refund yet. A very nice man helped me on the phone however I felt he may not of known what he needed to do. Please HELP me. Perhaps the refund is on the way. I just don't know. I understand this kind of thing can happen - I just would like some communication. The book went into the garbage and I hesitate to order again. PLEASE
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Shutterfly

Customer service issue
Reported by GetHuman1335312
Oct 12th, 2018 - 8d ago
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Seen by 2 customers so far
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GetHuman1335312 started working on this issue
Oct 12th 9:53pm