I ordered a product from a store that is powered through Shopify over * weeks ago (a je...

GetHuman4084322's Complaint issue with Shopify from December 2019

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The issue in GetHuman4084322's own words
I ordered a product from a store that is powered through Shopify over * weeks ago (a jersery from jerseygalaxy.org). I received a text message confirming the purchase and order number, and they even took the money from my account but there is no way now to track my order... the link I was sent is "broken" and the phone number is now disconnected so there is no way to contact this company as they have no other way of contact listed on their website. This was a Christmas gift and I would like either to receive my product or get my money back.

GetHuman4084322 did not yet indicate what Shopify should do to make this right.

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Complaint issue
Reported by GetHuman4084322
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 937 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4084322 started working on this issue
Dec 12th, 2019 3:48pm
GetHuman4084322 indicated the issue is not fixed yet.
Dec 13th, 2019 1:35am