Shopify Customer Service Issues

I mistakenly purchased an electric surfboard from a company advertised on Facebook called nnvfwoeif. I placed Order #[redacted] on July 31, [redacted], for $[redacted].90. I reached out via email to [redacted] to inquire about my order but have not received a response. Upon checking their website on Google, it appears to be unavailable. Today, I received a package via Epacket from China labeled as a "solid raincoat" worth $5.00. This seems to be an error, and I am hoping to either receive the correct item I ordered or get a refund. Kind regards, Peter K. 6/67 Rose Street, Townsville, Queensland, Australia [redacted] Phone Number: [redacted]

My trial expired, and I spoke with Sonya M on 08-29-[redacted]. After Sonya promptly ended the call, she sent an email, which seems to be her preferred method of communication. When I called back, I spoke with Sam. I made a payment, and Sam efficiently resolved the issue and suggested I contact Apple. Sam's professionalism and kindness were greatly appreciated. After noticing three accounts under my business name, I spoke with Adam Pohio. I was disappointed by his manner and unhelpfulness in addressing the cancellation of two accounts I did not create. It seems Sonya may have placed them on my page due to my honest review of her poor communication skills. I am unable to access my store, even though the page I purchased is set up. Both Adam and Sonya have been unhelpful, and it's frustrating. I urgently need my page fixed so I can open my store at YOSHI-HIGH-FASHIONS.MYSHOPIFY.COM. Thank you. - Karen B.

I have just received an email from your company. We are in the process of setting up a new store through your platform. However, when we click on the link provided, it directs us to the previous person who created our old site (osxbikerfashion.co.uk). We no longer work with this individual and need you to remove these old records. Please update us on the actions you are taking. You can reach us at [redacted] if needed. Thank you. Regards, M Khan

On October 2nd, [redacted], I ordered 4 girls' tops and 2 boys' t-shirts priced at Rs.[redacted] each from your website after seeing it on Instagram. I made an online payment of Rs.[redacted] (6 items x Rs.[redacted] + Rs.20 for shipping). Unfortunately, I have not received any of the items, and the website I ordered from seems to be unavailable. Could you please address this issue promptly or provide a full refund to the account where the payment was credited?

I placed an order for a hoodie from wholesalemsindia on September 23rd. They claimed the item would arrive within 5-6 days, but after that time, the tracking order page vanished and the shop website isn't accessible through the link provided. The email address for the shop is wholesale@ gmail.com. I need assistance with reaching out to this shop to resolve the issue. If it turns out to be a fraudulent shop, I am prepared to take legal action against them.

I have recently installed some apps to enhance my business, but today I noticed that my website's appearance and functionality have been altered. This is a cause for concern as I had previously set up the Iconic theme perfectly, with features like the slideshow on the main page, Instagram feed, and product photo variants. These are now not displaying correctly. I need urgent assistance to restore my website to its previous state. I have tried to reach out via phone as well. The website is www.maraboujewellery.com, and the store can be found at marabou-jewellery.myshopify.com. Thank you.

I purchased two hoodies from wholesalemsindia.myshopify.com and paid Rs [redacted] online. Upon receiving an SMS with a link, I was concerned that there was no delivery date mentioned. I emailed them, but received no response. A week later, when I tried to check the link, the store was unavailable. I am unable to find any contact information to reach out to them. I am hoping to either receive my order or get a refund.

I am reaching out on behalf of Letasca to address the ongoing issue with our Shopify e-commerce site. Since October 20th, our website has been offline without any updates or assistance from Shopify support channels. I have attempted to contact customer service via phone, online chat, and email, but to no avail. This lack of response is having a significant impact on our business, particularly during this critical period of high traffic and conversions for Letasca. The prolonged downtime has resulted in substantial losses for our brand, impacting our revenue and digital marketing efforts. We urge Shopify to expedite the resolution of this issue and compensate us for the damages incurred as a result of the disruption in service. Transparency and proactive communication from Shopify are essential to restoring our confidence in the platform and mitigating the financial impact on Letasca.

I purchased a storage shed for $[redacted].00, and my credit card was charged on Oct 4th. However, I have not received any order confirmation. It has been 16 days, and despite emailing the Shopify merchant and receiving a generic response about my order processing time, I have not received my shed. Today is the 25th day, and the charge remains on my credit card. I have reached out multiple times for order confirmation, but the merchant has not responded. I have taken action by disputing the charge with my credit card company, who is investigating. I am disappointed in the lack of communication and feel uncertain about anything related to Shopify. - B.M.

Hello everyone, I'm feeling quite lost and unsure of what steps to take next. It all began on Instagram when I innocently shared a link to my website in a photo caption. Since that incident, my account has been restricted from commenting or liking posts. Although the issue resolved when I removed the link from my bio, I now face continuous restrictions. Moving on to Facebook, I am unable to link my website to my page. The website in question is miscellaneousjewelry.com. When I checked the URL on the Facebook debugger site, it flagged the website for violating community guidelines, which I believe is inaccurate. I have attempted to appeal these restrictions several times on Instagram to no avail, and Facebook's response time has been slow. I am perplexed by the situation and frustrated that I paid $32 CAD for a website that doesn't integrate with social media platforms. Any guidance or advice would be greatly appreciated.

I am requesting assistance with the removal of Apptrends from my website. Despite my previous attempts to have it deleted due to compatibility issues with Clickfunnels, it continued to charge me for the past three months. This situation has not only affected my credit card but also caused my Shopify account to be frozen. I would appreciate a refund for the charges incurred during this period of inactivity. Please contact me via email at jorti411@gmail if you require further information.

My account is currently locked for security reasons and I have been advised to reset my password. However, the username associated with our account is an old email we no longer use. I have already updated our communication email with you, and have been receiving invoices through the new email. I tried to address this over the phone with customer service on Monday (10/4/19), and was informed that the 'management team' would send a reset link to my new email. I apologize for the brevity, but I have hired someone to help with my website, and any delays are causing frustration for both of us. Our Shopify URL is samara-jewelry-designs.myshopify.com. The old email username is [redacted] and the new email is [redacted] Please send the reset password link to the new email address at your earliest convenience. Thank you for addressing this promptly. S.C.

Hello, I need help with my Shopify site, vlixcogoods.myshopify.com. There's an issue with the limited number of products displayed per page. Currently, only 12 products are shown on desktop and even fewer on mobile versions, sometimes just one product filling the entire screen. This layout is not user-friendly and doesn't effectively showcase our products. Is there a way to increase the number of products displayed per page, to maybe 48 on desktop? Thanks for your assistance.

After making my first test sale, my store has been closed or inaccessible for over 48 hours. I have researched similar situations and reviewed your terms, conditions, and policies. I now realize that my store might appear scammy, which is not the case. I am unsure how to process a refund for the test funds used. In a rush, a friend initiated a chargeback with his bank for the test amount, which has caused Shopify to shut down my site. Despite reaching out to support and being advised to wait 48-72 hours, my site has now been offline for over three days. I was provided with ticket number [redacted]4 in a live chat with support.

I recently bought a combo deal from gomobo.in, an affiliate of Shopify, but it turned out to be a scam. They advertised a combo offer including a smart watch, fitness band, and earpods, but I only received a different smart watch along with one earpod and no fitness band. I contacted them via email immediately after delivery, but it has been two days with no response. I couldn't find any customer service information for gomobo.in or Shopify, which is making me suspicious. I will give them one more day before taking this matter to consumer complaints.

I recently fell victim to a scam through gomobo.in, a website affiliated with Shopify. The combo package I received did not match what was advertised. Instead of a Smart Watch, Fitness Band, and Earpods, I got a different watch, no fitness band, and just one earpiece. I paid [redacted] rupees in cash on delivery and promptly emailed my complaint to gomobo.in. It's been two days, and I still haven't heard back regarding the product return and refund process indicated on their site. Unfortunately, I can't find any customer service contacts or chat service available. It's disheartening to feel deceived by gomobo.in, especially as they claim association with Shopify. I am eager to receive a refund upon returning the items and have documented evidence including a video of unpacking the incorrect delivery that I shared via email with gomobo.in.

I made a purchase on xisang.myshopify.com for a bean bag chair, order #[redacted]. However, when trying to track my order, I am unable to access the store or view my order details. Despite multiple emails to the provided addresses, I have not received any response. My contact number is [redacted]. Order details: Bean Bag Chair Big Sofa Portable Living Room in Black for $19.90 with free shipping. Shipping and billing address: Traci Boudreaux, [redacted] Kawanee Avenue, Metairie LA [redacted], United States. If you need to reach out, please send me an email at [redacted]

I ordered a car from your company a few months ago, but I have not received any updates or the car. My name is Richard Lesch, and the delivery address was meant to be [redacted] Wert Etta Avenue, Lemay, MO [redacted]. I am concerned as my money was taken from my Midwest Bank Centre account in Lemay, MO, but the car has not arrived. I have not been provided with a tracking number. I am feeling frustrated and disappointed by the lack of communication from your end. I hope you can investigate this matter promptly and provide me with a resolution. I prefer a phone call, but an email response would also be appreciated. Thank you.

On November 7, [redacted], my wife shared an advertisement with me for a small household excavator priced at $[redacted].00. I verified the details, found them to be genuine, and made the purchase using my debit card. Due to a recent storm causing home damage and an internet outage, we were delayed in checking our emails. On November 8th, we noticed the transaction had gone through in our bank account, but we did not receive a purchase confirmation. The vendor's email is now inactive, leading us to believe it was a fraudulent transaction. While our bank investigates the issue, I am reaching out to Shopify to inquire about any recourse or possible refund for this unfortunate incident involving the household mini excavator purchase from the website provided.

I recently fell victim to a scam involving a Shopify-affiliated store. The individual used your store's name to deceive me into thinking it was a legitimate transaction. Their ad on Facebook displayed electric bicycles, scooters, and cars at remarkable prices until the end of [redacted]. I paid $[redacted] for 2 items and received a receipt that no longer opens with a store name and a non-functional email address for inquiries. They provided a tracking address with no linked information. The charge appeared from a Louisiana-based company that appears non-existent. I had to involve my credit card company for a refund, which is now delayed for 3 months. This experience has left me disappointed and wary of making any future purchases with Shopify-associated names. For more details, you can reach me at [redacted] I can forward you the email I received along with the company name my card was charged to. I hope someone can take action against them. Feeling let down, Eileen.